Frequently Asked Questions

Everything you need to know about our designer eyewear and services.

How do I know if a frame will fit my face?

We offer a Virtual Try-On tool on each product page and a detailed Fit Guide to help you find the perfect size based on your bridge, temple, and lens measurements.

Can I order prescription lenses with my frames?

Yes, we offer a wide range of high-quality lenses including single-vision, progressives, bifocals, and non-prescription blue light blockers. You can upload your prescription during checkout.

How long does shipping take for prescription orders?

Standard prescription orders typically take 7-10 business days to process and ship, as each lens is custom-crafted to your specific requirements in our lab.

What is your return policy?

We offer a 15-day return policy for a full refund or exchange on all eyewear, provided they are in their original, unworn condition with all packaging included.

Do you accept vision insurance?

While we are an out-of-network provider, we can provide you with an itemized receipt that you can submit to your insurance carrier for reimbursement.

Are your frames made of high-quality materials?

Absolutely. Our frames are handcrafted using premium Italian acetate, lightweight titanium, and high-quality stainless steel to ensure durability and comfort.